Shipping policy
Updated: September 3, 2026
ORDER PROCESSING AND LEAD TIMES
Orders are typically reviewed and processed within one business day. Additional verification may be required for certain orders.
Custom systems are built to order and customers will receive production updates via email throughout the assembly and testing process. Pre-configured systems, outlet products, peripherals, and accessories receive an order confirmation followed by tracking once shipped.
Production and delivery times are estimates and are not guaranteed. Timelines may vary based on demand, component availability, and seasonality. Selecting expedited shipping does not expedite production.
LOCAL PICKUP
Local pickup is available at our Warren, New Jersey facility and may be selected at checkout.
Pickup is available Monday through Friday, 9:30 AM to 5:30 PM Eastern Time. A valid government issued photo ID is required.
Orders picked up at our facility are subject to applicable New Jersey sales tax.
SHIPPING WITHIN THE UNITED STATES
Complimentary standard shipping is available within the contiguous United States on eligible orders.
Certain systems require palletized freight shipping based on their size, weight, or configuration. Freight delivery is scheduled directly with the recipient and is not eligible for complimentary or expedited shipping. MAINGEAR subsidizes freight rates when applicable.
Transit times begin after your order ships.
| Standard shipping | Estimated delivery time | Price |
| FedEx Home Delivery (Residential) | 1-5 days Delivers 7 days a week |
Complimentary |
| FedEx Ground (Business) | 1-5 days Delivers Monday-Friday |
Complimentary |
| FedEx 2Day | 2 days Delivers Monday-Friday |
Calculated at checkout |
| FedEx Standard Overnight | 1 business day | Calculated at checkout |
|
USPS Ground Advantage |
2-7 days |
Calculated at checkout |
| Freight shipping | Estimated delivery time | Price |
| Palletized Freight Shipping | 2-7 days Delivers Monday-Friday |
$249-$499 (region dependent) |
ADDRESS CHANGES
For security purposes, shipping addresses generally cannot be changed after an order is submitted.
In certain cases, MAINGEAR may be able to redirect a shipment to a nearby FedEx Office for secure pickup. Any changes must be coordinated before the order leaves our facility.
DELIVERY AND SIGNATURE REQUIREMENTS
An adult signature is required for system deliveries and cannot be waived.
If delivery is unsuccessful, the carrier may make additional attempts or hold the shipment at a nearby location. Orders returned to MAINGEAR due to unsuccessful delivery will require additional shipping charges before being sent again.
If a shipment is accepted by a mailroom, reception desk, apartment office, campus facility, or other receiving party at the delivery address, delivery is considered complete and successful once signed for.
Secure pickup at a FedEx Office may be available if arranged before shipment. Contact us to find the location nearest you. Note, only select FedEx Office locations will hold ground deliveries, and no on-sites are permitted (Walgreens, Staples, etc).
ALASKA AND HAWAII
Shipping to Alaska and Hawaii is available for an additional charge. Rates and available services vary by system and destination.
Some systems may require a revised shipping quote due to size or handling requirements.
APO AND FPO MILITARY ADDRESSES
Eligible MG-1 systems priced at $5,000 or less may be shipped to APO and FPO addresses via USPS for a flat rate of $199.
Size, weight, and destination restrictions apply. Systems requiring freight service or configurations that exceed USPS limitations are not eligible.
We recommend contacting MAINGEAR before ordering if you are unsure whether your configuration qualifies.
PO BOXES AND FREIGHT FORWARDERS
MAINGEAR does not ship to PO boxes, freight forwarders, or third party package forwarding services.
Orders placed using an ineligible address will be canceled and refunded.
INTERNATIONAL SHIPPING
CANADA
Orders shipping to Canada may be placed directly through MAINGEAR.com. Shipping rates are calculated at checkout.
Duties, taxes, brokerage fees, and other import charges are not included and are the responsibility of the recipient. Business recipients may also be asked to provide additional information for customs clearance.
EUROPEAN UNION
MAINGEAR does not currently ship to the European Union.
OTHER INTERNATIONAL DESTINATIONS
International availability varies by country and configuration. Contact a MAINGEAR specialist before ordering to confirm availability and receive a shipping estimate.
International orders typically require payment by wire transfer.
RESTRICTED DESTINATIONS
MAINGEAR cannot ship to certain countries or regions due to legal, regulatory, or carrier restrictions. Current exclusions include Mexico, Russia, Cuba, Iran, China, Hong Kong, North Korea, Syria, Crimea, Somalia, Sudan, Sierra Leone, Myanmar, Libya, Venezuela, and Tajikistan.
All shipping availability and rates are subject to change.
