Refund Policy

At MAINGEAR, we value transparency and strive to deliver the ultimate customer experience. We encourage customers to review the following information before placing an order.

Cancellation Policy

The key points of our cancellation policy are as follows:


  • Cancellations: You may cancel any order (excluding gift cards) before it is shipped out. If cancelling a custom order, and the system has already been built, it is treated as a return. (see return policy)
  • Fees: Once a payment is processed, all cancellations are subject to a 5% fee.
  • Gift Cards: All gift card sales are final and non-refundable. 
  • How to Cancel: You must contact a MAINGEAR representative via phone or email to cancel your order. Confirmation from a representative is required before any refund is issued.


Return Policy

If you’re not completely satisfied, most products can be returned within 30 days of delivery, however, some restrictions apply. The terms of our refund policy are as follows:


  • Restocking Fee: Eligible returns are subject to a 10% restocking fee. This fee is automatically deducted from your total refund.
  • Ineligible for Return: Items containing custom artwork, graphics, special-order components, or paint are ineligible for return. Orders paid partially or fully through financing, installment plans, or cryptocurrency are final and cannot be returned.
  • Orders Over $6,999: Orders over $6,999 USD are ineligible for returns due to a change of mind or buyer’s remorse. If a system arrives nonfunctional (DOA) or with a confirmed hardware defect, it is eligible for priority service or a full refund with no restocking fee, provided none of the exclusions in “Ineligible for Return” apply.
  • Direct Sales Only: Our 30-day return policy applies only to products sold directly by maingear.com.
  • Gift Cards: All gift card sales are final (digital or physical) and cannot be returned/refunded. Gift cards do not expire.
  • Factory Configuration: Systems must be returned in their original factory configuration. Any system, determined by MAINGEAR, to be modified or tampered with is ineligible for return and/or refund.
  • Return Shipping: Customers are responsible for return shipping costs, unless otherwise authorized by MAINGEAR. All shipping costs are non-refundable.
  • Original Packaging: Returns must include original packaging, accessories, and manuals to avoid additional fees.
  • RMA Number: Contact MAINGEAR support at support@maingear.com or by phone at 1-908-620-9050 for authorization before returning any merchandise.
  • Outlet Store Orders: Products purchased from the MAINGEAR Outlet Store are eligible for store credit only if returned within the return window. No refunds will be issued. Restocking fees do not apply to outlet items.


Price Match Policy

Due to the dynamic nature of hardware pricing, we cannot offer refunds or price adjustments if the cost of parts or systems changes after your order has been placed, regardless of its shipping status.