Refund Policy
Cancellation Policy
Any order can be cancelled at any point up until the order is shipped or begins being built (in the case of custom PCs). Order cancellations after an order is shipped (or built, for custom PCs) are treated as RETURNS and are subject to a 20% restocking fee as outlined in our return policy. All cancellations on processed orders are subject to a 5% service charge even if the order is not yet in production (This 5% fee also applies to the cancellation of any order paid via BitPay, whether processed or not). Outside of cancellations, there will be no refunds or discounts issued for any delays impacting your order. You must contact a MAINGEAR representative either via phone or email to cancel your order. Your order is cancelled and a refund is issued only once a MAINGEAR representative confirms the cancellation for you via phone or email.
Return Policy
MAINGEAR offers a 30-day money back guarantee after receiving your order. You can return a MAINGEAR product if not completely satisfied within 30 days of receipt, based on the date of delivery according to the carrier tracking number. All returned products are subject to a 20% restocking fee. There are absolutely no refunds for shipping costs or custom work (i.e. custom paint, special order chassis, custom modifications, etc). Any component that undergoes custom paint or artwork services will be deducted from the refund amount, in addition to the restocking fee and cost of those services. All systems must be returned in their factory configuration. Return shipping costs are the responsibility of the customer regardless of the reason for return. All returned merchandise must be accompanied by its original packaging, accessories, and manuals, otherwise your return may be subject to additional fees. 30-day money back guarantee only applies to products sold directly by MAINGEAR. Orders over $5000 and orders that have been financed are not eligible for return. You must contact MAINGEAR customer support for an RMA# prior to return of merchandise.
