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MAINGEAR’s top priority is customer service, and we strive for complete satisfaction, both before and after the sale. The basic tenets of our support policy are as follows:

  1. We will warranty all of the original parts in your system during the warranty period.

  2. Systems purchased via MAINGEAR.com will never be charged for repair labor or phone support.

  3. If, during the first 30 days after you take delivery of your system you encounter a hardware problem covered under your warranty, we will cover US ground shipping costs associated with resolving the issue. (After the first 30 days, customers are responsible for shipping costs to MAINGEAR)

  4. As necessary, we will employ virtual on-site, remote diagnostic software to correct any issues we can remotely.

  5. If necessary and capable, MAINGEAR may advance swap a hardware component to provide a better service experience.

  6. Even once your system is outside of its MAINGEAR warranty period, some individual components inside your PC may still carry a manufacturer’s warranty. We’ll do our best to help you engage those manufacturers to take advantage of their warranty, should you decide to make repairs yourself. 

Additionally, MAINGEAR is not responsible for any damages caused by either internal or external equipment, shorted connections or components not installed by or purchased from MAINGEAR. MAINGEAR is not responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, including those purchased from MAINGEAR. MAINGEAR will not replace, repair or refund any purchase if an item or component’s serial number does not match what was originally sold. MAINGEAR will be not be responsible for shipping costs to MAINGEAR beyond the initial 30 days if an RMA is necessary. These costs are the responsibility of the customer. MAINGEAR will only be responsible for return US ground shipping to the customer once a repair is completed, while under warranty. Customers outside of the US are responsible for all shipping costs. Limited warranty does not cover damages or defects caused by: Shipping (other than related to the original shipment from MAINGEAR), improper installation, misuse, modifications, unauthorized repair, adjustments, or excessive electrical power. Limited warranty also does not cover wear and tear. In the event of a repair or replacement, defective merchandise will be replaced with a like item, upon return of the defective merchandise. Out-of-warranty repairs performed by MAINGEAR are covered for 30 days after you receive your PC back from service. Coupons that extend warranty cannot be combined and can only be used to extend purchased or included warranty packages by up to +1 year, and the total warranty cannot exceed 3 years. System upgrade services are available only when sourcing parts through MAINGEAR. Waived labor costs do not apply to component upgrades, regardless of warranty status.